If the products that you purchased and received don’t satisfy you for any reason, feel free to return them within 14 calendar days from the date you receive them. In this case you are charged only the direct shipping cost for the return of the products. To be eligible for a return, your items must be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Before you return any product, please send us an email to: email@example.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at: firstname.lastname@example.org.
To avoid your own inconvenience, it is a good idea to check carefully at the time of delivery of your order the condition of the items sold and the intact packaging in order to detect any obvious problems. Curiudo is not responsible for any damage or loss during the transportation of goods, but we have the will to fix it.
In the rare case that you receive a defective, damaged or different product from the one you ordered, please contact us immediately to arrange for its free return and replacement. Curiudo will either replace the defective product with a new one or refund you.
In the case of replacement, we will need 5 -7 working days from receipt of the return in order to complete the process and ship the new product.
If you wish to exchange a product with another, please let us know. We will inform you as soon as we receive and inspect the product, before we proceed to an exchange.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you wish to refund a purchase, this will depend on the payment method with which the original purchase was made. That is, the Cash On Delivery payment will be returned to the bank account you have stated in the refund form, the payment by credit/debit card will be returned to your card account.
As soon as we receive your return, the procedures for returning its value will begin. How the refund is made depends on the payment method you selected. Thus, the amount will be refunded either by cancelling your credit card charge, or by depositing the amount within ten (10) working days into the bank account that you will indicate to us as long as you have paid on delivery. We will refund the amount corresponding to the value of the products and any shipping costs. If more than 15 business days have passed since we’ve approved your return, please contact us at: email@example.com.
CURIUDO - SOULMADE JEWELRY
P. Zafeiropoulou 15
49132 - Corfu